You are only as good as the people behind you.
Ok, let’s face it. You are the visionary, the leader, and the delegator of your business, and if this is your first business, you might be the only employee, but is your office running smoothly the way you want it to?
Is it appealing for someone to want to work there? If the vibe in your office isn’t right, then the truth is, you won’t get what you want from the people below you and the contractors that are assisting you with the essentials of your business.
Here are a few examples of what makes a happy business:
Your business has to be appealing.
Your employees need to want to work there. Why? Because their attitude alone will make them work faster, smarter and more efficiently and equates to more work being done and more income.
Are your computers, printers, software applications, and any other equipment necessary for your service or product up to date and functioning? When my company grew significantly one year, I held off on upgrading the office because we were moving into a new and bigger location and that in and of itself was expensive.
The problem is that when the equipment in your office is not working, everyone slows down and then they get behind. It ultimately costs you a lot more money than the computers themselves.
What is the “vibe” in your office?
You want everyone to be working hard and doing a great job, but is there a good vibe in the office? When clients walk in, do they feel that energy?
We all know that we can feel tension in a room when people have been fighting, hence the phrase “you could cut the tension with a knife.” Clients can feel tension in an office the minute they walk in, so it’s important to make sure that the feel of your office is upbeat and happy.
Soft music in the background, an open and attractive entryway, and high quality pictures and plants in the office make a huge different. The occasional office happy hour can really boost moral as well, as you are getting everyone out of the office and getting to know their personal side a little bit better.
Employees need to know that by working for you, they are being paid fairly and that you are providing a descent level of perks.
Some perks don’t cost any money and still go along way such as leaving early on Fridays, or having casual dress on Fridays.
There are other things like ordering in lunch once a week that make employees feel cared about as more than just a money machine for you.
I do feel strongly that really large and successful companies that have great benefits and pay, always have a zero tolerance policy.
They do not under any circumstances put up with tardiness, or anyone not completing their job successful. This does not have to be a fear based threat, it’s simply a fact that you as the owner of a small business are going to provide a positive environment, a great vibe, all kind of benefits and fair pay, but in return you expect each employee to deliver top notch services and products.
That’s why companies like Starbucks have such happy employees – they want to work there and they know if they don’t do the job right, there are other people in line right behind them. Create a supply and demand for employees that is in your favor by creating a job that people want.
In my opinion, the most important way to make sure your office runs smoothly and effectively, you need to make sure that the people that work for you absolutely share in your vision and work ethic.
This is non negotiable. When I started with my first CPA firm back in 1996, my boss made it very clear to me that honestly and integrity were number one, and that we would never do anything against the law, even for a client.
He impacted me at a young age to make sure that I never set aside my ethics for a short term paycheck. If you as the business owner operate consistently with your beliefs, then your actions alone will strongly affect the people you are around, and if they don’t… well then they don’t belong there.